Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by Balmy Escape Digital ("Company", "we", "our", or "us"), a business registered in England and Wales.

By accessing our website at balmy-escape.com or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

2. Company Information

Balmy Escape Digital
42 Baker Street
London, NW1 6XE
United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]

3. Services Provided

We provide digital marketing services including, but not limited to:

• Local Search Engine Optimisation (SEO)
• Google Ads management and optimisation
• Digital marketing consultancy
• Website analytics and reporting
• Online marketing strategy development

Detailed service specifications will be outlined in individual service agreements or proposals.

4. Service Agreements

4.1 Engagement

Services commence upon execution of a written service agreement or purchase order. All engagements require a signed contract and agreed payment terms.

4.2 Scope of Work

The specific scope of work, deliverables, timelines, and costs will be detailed in individual service agreements. Any changes to the agreed scope must be approved in writing.

4.3 Client Responsibilities

You agree to:

• Provide accurate and complete information required for service delivery
• Grant necessary access to websites, accounts, and platforms
• Respond to requests for information in a timely manner
• Comply with all applicable laws and platform policies

5. Payment Terms

5.1 Fees and Charges

Service fees will be specified in individual agreements. Unless otherwise stated, all prices are in British Pounds (GBP) and exclude VAT.

5.2 Payment Schedule

Payment terms are typically 30 days from invoice date unless otherwise agreed. Late payments may incur interest charges at 8% above the Bank of England base rate.

5.3 Expenses

Third-party costs (such as advertising spend) are additional to our service fees and will be clearly itemised on invoices.

6. Performance and Results

6.1 No Guarantees

While we use best practices and proven strategies, we cannot guarantee specific results, rankings, or performance metrics. Digital marketing outcomes depend on numerous factors including market conditions, competition, and algorithm changes.

6.2 Reporting

We provide regular performance reports as specified in service agreements. All reporting is based on available data and third-party platform analytics.

7. Intellectual Property

7.1 Client Content

You retain ownership of all content, trademarks, and intellectual property you provide. You grant us a licence to use such materials for the purpose of providing services.

7.2 Our Work Product

Strategy documents, reports, and methodologies developed by us remain our intellectual property. Campaign implementations and optimisations transfer to you upon full payment.

7.3 Third-Party Platforms

Use of third-party platforms (Google, Facebook, etc.) is subject to their respective terms of service and policies.

8. Confidentiality

We maintain strict confidentiality regarding:

• Business information and data
• Marketing strategies and campaigns
• Performance metrics and results
• Any proprietary information shared

This obligation continues beyond termination of services.

9. Data Protection

We process personal data in accordance with UK data protection laws and our Privacy Policy. By engaging our services, you acknowledge that data processing may be necessary for service delivery.

For full details on how we handle personal data, please review our Privacy Policy.

10. Limitation of Liability

10.1 Service Limitations

Our liability for any loss or damage arising from our services is limited to the fees paid for the specific service giving rise to the claim.

10.2 Exclusions

We exclude liability for:

• Loss of profits, revenue, or business opportunities
• Indirect or consequential losses
• Actions of third-party platforms or service providers
• Force majeure events beyond our reasonable control

10.3 Consumer Rights

Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or other matters where exclusion would be unlawful.

11. Termination

11.1 Termination Rights

Either party may terminate services with 30 days' written notice. Immediate termination is permitted for material breach or non-payment.

11.2 Effect of Termination

Upon termination:

• Outstanding fees become immediately due
• Access to platforms and accounts will be transferred
• Confidentiality obligations remain in effect
• Work product completed and paid for transfers to you

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or acts of God
• Government actions or restrictions
• Internet or platform outages
• Third-party service provider failures
• Pandemic or health emergencies

13. Website Use

13.1 Permitted Use

You may use our website for legitimate business purposes only. Prohibited activities include:

• Attempting to gain unauthorised access
• Introducing viruses or malicious code
• Copying or reproducing content without permission
• Using automated systems to access the website

13.2 Content Accuracy

While we strive for accuracy, we make no warranties regarding website content. Information is provided for general guidance only and should not be relied upon without professional consultation.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

14.2 Dispute Process

We encourage resolution of disputes through direct communication. If informal resolution fails, disputes will be handled through the English court system.

15. General Provisions

15.1 Entire Agreement

These Terms, together with specific service agreements, constitute the entire agreement between parties.

15.2 Amendments

We may update these Terms from time to time. Continued use of our services constitutes acceptance of revised Terms.

15.3 Severability

If any provision is found unenforceable, the remaining provisions continue in full force and effect.

15.4 Assignment

We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.

16. Professional Standards

We maintain high professional standards and adhere to:

• Google Partner programme requirements
• Industry best practices and ethical guidelines
• Continuing professional development
• Quality assurance processes

17. Contact Information

For questions about these Terms or our services, please contact us: